Assistance Channels

  • 1 hour ticket response time

  • A 60 minutes Ticket Solution Warranty

  • Our customer support Department is on duty round the clock to take care of all of your support needs. Every ticket you submit to us shall be taken care of within less than sixty minutes. If your situation demands help from an admin, we will address the ticket to the technician on duty and will inform you that the situation will soon be resolved.

  • Top quality support service

  • Top–class Technical Support Service

  • We are working for you 24 hours a day to give you guidance and technical support and also to aid you with any problem that you could have when controlling your virtual server. We’re able to support you with all installed in advance software, like your Operating System, server management panel (depending on the VPS type) and the Site Control Panel made solely by us.

  • Intuitive help center

  • An Intuitive Help Section

  • A detailed and regularly updated articles base is integrated into our custom–built Site Control Panel. It provides quick tips on how to conduct all the essential site maintenance jobs. The Help section presents descriptive how–to content articles and step–by–step video training. You can open the Help section by pressing the Help or Video buttons in the upper right corner of each Control Panel section.