Client Support Channels

  • 1 hour ticket response time

  • A 60–Minute Support Ticket Response Guarantee

  • Every assistance request you submit to us will be dealt with within maximum one hour. In case your support ticket or email requires further assistance from a system administrator, we’ll forward it and leave a note to notify you that your case is being examined. If you take advantage of the Managed Servers package, all of the server management tasks included there will be executed at a time of your liking.

  • Top quality support service

  • A First–Class Customer Service

  • We’ll be online for you 24/7 to respond to any questions that you may have about our Site Control Panel or any of the apps that we have installed on your behalf on the server. If you also require assistance handling server administration procedures, you can have a look at our Managed Servers package, which includes backup hard drive storage space, Operating System updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services

  • Intuitive help center

  • A User–Friendly Help Section

  • Every dedicated web hosting plan comes with our free–of–charge Site Control Panel, which features a fully detailed knowledgebase and a selection of educational video tutorials. Whenever you need assistance while working with the Site Control Panel, just click on the Help or Videos buttons situated in the top right corner.