If you've ever had a cloud hosting account in the past or you have dealt with any other online service, you are probably aware from your own experience that for many things it is better to consult with a live person over the phone than to exchange tickets or email messages. In order to learn more about a particular service before you order it or when something small-scale has to be made, for instance, it'll be far easier and faster to get it done in real time. If you're given the option to talk with representatives over the phone, it is very likely that you are using the services of an actual hosting supplier, not a reseller. The level of support that you'll get over the telephone differs between different companies - from common matters to experienced tech support. Usually most suppliers will offer you pre-sales assistance and 1st level telephone support, while more complex tech issues are resolved through e-mail and tickets.

Phone Support in Cloud Hosting

We believe that being able to talk to a live consultant is rather important, that's why we have three support lines around the globe (USA, UK and Australia) and you're able to get in touch with us over the phone for fourteen hours a day. In case you consider purchasing one of our cloud plans, for example, you will be able to give us a call and find out more about our solutions before placing your order so as to be sure that we meet all system requirements for your websites. Following the order, you can contact us about any sales and / or billing troubles you may experience, or get any kind of general or basic tech info you need. We've aimed to find the balance between telephone and ticket support, so for entirely technical matters you will have to use the ticketing system, that will help you follow the communication and any new developments in the resolution of an issue.

Phone Support in Semi-dedicated Servers

We provide live telephone support 14 hours a day as part of the support services for each semi-dedicated server package that we offer. Since some issues are more difficult and time-consuming, you will need to open a support ticket if you experience such an issue, but for any general, billing or minor technical issues you can always phone us and we'll help you right away so as to save you the time you'll need to spend on opening a ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your internet sites on our high-tech cloud platform or you are able to receive any other general info on our semi-dedicated solutions. We now have local phone numbers in the United States, Great Britain and Australia as well as a worldwide number, which means that you'll be able to call the one which is nearer to where you are.