Should you ever face a problem with your site and be unable to take care of it yourself, ask the respective web hosting provider’s customer service staff to help you get the website back online. A speedy resolution would be best, but many companies answer within 24 hours or even more, all the more so if you’re working with a reseller. Even if your problem can be solved easily, your website may not function satisfactorily or may not be accessible whatsoever for an extended interval, so you may lose potential clients as it’s quite unlikely that anyone will be eager to come back to a website that’s faulty. With this in mind, you need to make certain not only that you can reach your web hosting provider, but also that they can respond and help you in a timely fashion. If a script update doesn’t go as planned or you delete something accidentally, for instance, the site must be fixed quickly so as to avoid extended downtime.

One-Hour Response Guarantee in Cloud Hosting

In case you’re using any of our cloud plans and you have an enquiry or chance upon some complication, you can touch base with us 24x7x365 by opening a technical support ticket or by writing an email and we guarantee that you will obtain a response in less than sixty minutes. In case the issue can be solved, we’ll do it before we reply to you, whilst if there’s something that you have to do on your end, we’ll give you all the necessary information – what possible solutions to try out, what settings to check, etc. Usually, you will obtain a reply within maximum thirty minutes, which means that waiting for hours and hours or even for more than a day to receive support is something out of the question. Our one-hour response time guarantee is valid for any question that you may have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we understand just how important it is to get well-timed support, we promise that you’ll never have to wait for more than an hour to receive an answer to any support ticket that you submit via your semi-dedicated server CP. In fact, you’ll rarely have to wait around for more than twenty to thirty minutes and this applies to any issue no matter what its nature is – general, billing or technical. Moreover, our technical and client support team will be at your service 7 days a week, so even if you open a ticket during national holidays, you’ll always obtain a blazing-fast reply, which will contain the answer to an inquiry, the solution to an obstacle or the info necessary to sort out an issue yourself – if there’s something that you need to do on your end. With us, you will never need to spend an entire day hanging around awaiting a reply like you would with many other providers.