In case you’ve purchased a web hosting plan and you have certain questions with regard to a specific feature/function, or in case you’ve bumped into some challenge and you require assistance, you should be able to contact the respective help desk team. All hosting companies use a ticketing system irrespective of whether they offer other methods of contacting them apart from it or not, because of the fact that the very best way to handle a problem most often is to submit a ticket. This method of communication makes the responses exchanged by both parties easy to track and permits the customer service team representatives to escalate the case if, for instance, a system administrator should interfere. Typically, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you must use at least 2 different accounts to touch base with the customer service team and to actually administer the hosting space. Incessantly switching from one account to another may be a drag, not to mention the fact that it requires quite a long period of time for most hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

Our cloud plans come with an integrated trouble ticket system, which is included in our custom-built Hepsia Control Panel. In stark contrast with other similar tools, Hepsia allows you to manage everything related to the web hosting service itself in one place – payments, files, e-mails, support tickets, etc., eliminating the necessity to sign in and out of different interfaces. If you have any pre-sales or technical questions or any problems, you can open a ticket with just a couple of mouse clicks without needing to log out of your Control Panel. During the process, you may pick a category and our system will offer you a variety of educational articles, which will provide you with more info and which may help you solve any particular problem before you actually submit a ticket. We guarantee a response time of no more than sixty minutes, even in case it’s a weekend or a public holiday.

Integrated Ticketing System in Semi-dedicated Servers

We find it more efficient to manage everything from one single location, so we’ve incorporated a trouble ticket system into the custom Hepsia hosting Control Panel, which is available with each semi-dedicated server account. This will allow you to handle the communication with our help desk team along with your sites, which means that you won’t have to remember an additional sign-in name for another system. You will be able to open a new ticket or to track down the status of an old one with no more than a few clicks of the mouse whilst you are browsing the files within your semi-dedicated account. Furthermore, you can search through older tickets using a smart search functionality or have a look at relevant knowledgebase articles, which offer solutions to commonly experienced challenges. The inbuilt ticketing system is monitored 24-7 with the maximum response time being just sixty minutes, so there will always be somebody to assist you.