The client support that you can get from your cloud hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical problem with an active account. Timely and clear info about a question or a problem will save you lots of time and efforts, not mentioning that this could often be an indicator that you are ordering from an actual web hosting supplier not from some reseller. When you get a hosting account through a company that does not own its servers and it cannot access them immediately, it's very likely that you'll wait for a couple of days to receive an answer to your question, which means that your websites may stay offline for ages. However, a provider that offers numerous ways of communication and has a technical support staff that is available all the time will assist you to right away and help you reduce or totally avoid any downtime and possible losses.

24/7 Customer Support in Cloud Hosting

We provide you with 24/7 customer, billing and technical support for our cloud plans. Even if you are not our customer yet and you have some questions, we will give you a hand promptly and provide you with the necessary information, to give you a choice to make the best decision when you get a new website hosting account. We're available at any moment, including holidays and weekends, and we provide you with multiple ways of communication to contact us - live chat, phone, e-mails and support tickets. To make things easier for you, we have several phone numbers globally, so that you can call the one which is closer to you. The maximum response time for the e-mail messages and the tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget all about waiting for several days to receive support for any kind of task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you choose, you will be able to take advantage of our 24/7 technical support services even on public holidays. All of your sites will be available at all times and so will we. With numerous connection options, you are able to choose the easiest way to get in touch with us and learn more about our solutions in case you do not have an account yet, or get support in case you are already our customer. You can phone us, start a chat with a live consultant, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options feature 1-hour reply time warranty, though it rarely takes more than 20 min to receive assistance no matter the complexity of the issue. With our customer and tech support services, we'll be available for you whenever you need us, not a couple of days afterwards.

24/7 Customer Support in VPS Servers

If you obtain a VPS server through us, you'll be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general issues, you'll find several local telephone numbers in the United States of America, Great Britain and Australia plus a live chat service. When you are an active customer and you require help with a technical issue that requires more time to analyze or resolve, you are able to open a support ticket through your billing account or you can send an e-mail and we will handle the issue and send you a response within the hour. The answer time is warranted 24/7, including holidays and weekends, yet for the vast majority of problems it takes less than 30 mins to get support. The support service covers your VPS plus all the pre-installed software it features, so if you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we supply.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive quick support in general, let alone when you manage an entire server, that's why each and every dedicated server that we offer features 24/7 support with one-hour response time guarantee regardless of the problem. The service is totally free for any problems with your server or the software that was installed by our admins during the setup, therefore you'll be able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from your billing area or you could send an email message, and the actual response time for either of these rarely exceeds 30 minutes as we have administrators available 24x7x365. If you want general info about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers we have on 3 different continents or you could employ our live chat service and speak to a representative online. For third-party software assistance, we offer you a Managed Services upgrade, that you'll be able to include to your server package through your billing Control Panel.